Privacy Policy

Vidorra Visuals Ltd Pty (“Vidorra Visuals”, “our”, “we” or “us”) is required to comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This privacy policy governs the manner in which Vidorra Visuals collects, uses, maintains and discloses personal information collected from users of the www.vidorravisuals.com website. This privacy policy applies to the Site and all products and services offered by Vidorra Visuals.

How we collect your Information

Vidorra Visuals may collect personal information where reasonably necessary for the proper provision of our services. This personal information is collected from you in a variety of ways. Including, but not limited to: when you visit our Site, when you submit requests or questions to us via forms or email, and your communications and dealings with us.


While using our service, we may ask you to provide us with certain personal information that can be used to contact or identify you. Personal information may include, but is not limited to:

  • First name and last name

  • Date of birth and age

  • Email address

  • Occupation

  • Geographical information

  • Phone number

  • Bank account information in order to pay for products and/or services within the Service

  • Usage data

How we use your information

Vidorra Visuals may use your personal information for the following purposes:

  • To improve our site & service: to monitor the usage of our service. We may also use feedback you provide to improve our products and services.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the service.

  • To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To manage your requests: To attend and manage your requests to us. Information you provide helps us respond to your customer service requests and support needs more efficiently. 

How we disclose your information

Any personal information collected from you will be used or disclosed by us in order for us to provide services to you.

We may need to disclose personal information collected to employees, sub-contractors or other persons that are assisting us to carry out the services (our “Personnel”). We ensure that our Personnel will obtain only the personal information they need to deliver the service or administer activities on our behalf and to equally comply with our obligations under this privacy policy. Vidorra Visuals takes the reasonable steps to ensure these organisations are bound by a confidentiality agreement and privacy obligations in relation to the protection of your personal information.

Each Party (both Vidorra Visuals and the client) agrees not to directly or indirectly use or disclose any confidential information belonging to the other party without first obtaining the first party’s prior written consent except to the extent that the disclosure is required by law or the disclosure is made to legal or accounting advisors. 

The confidentiality obligations in this clause shall survive the expiry of this agreement.

How we protect your information

Vidorra Visuals are committed to protecting your personal information. We will adopt appropriate data collection, storage, processing practices and security measures to keep personal information secure including, without limitation, taking the following steps:

  1. We will minimise and where possible, eliminate the need to use and receive personal Information that identifies any person.

  2. Apart from rendered video files, we will not store any materials provided by you ‘in the cloud’.

  3. We will ensure that all data transfers including personal information are encrypted and secured.

  4. We will ensure that all data transfers including personal information are marked confidential.

  5. We restrict access to our staff and other persons assisting us to provide services to the minimum necessary to complete the services.

We will promptly notify you if we become aware of:

  1. Any accidental or unauthorised access to any personal information, or any other disclosure of personal information supplied by you not for the intended purpose.

  2. Any loss of any personal information supplied by you.

  3. Any breaches of our security and/or network, which involves any personal information supplied by you.

We will take reasonable steps to destroy or de-identify information when it is no longer needed for any purpose for which it may be used or disclosed.

Log Data

When users interact with the Site, our servers automatically record non-personal information that your browser sends whenever you visit a website. This non-personal information may include, but is not limited to:

  • Your IP address

  • Browser type or the domain from which you are visiting

  • The pages you viewed while browsing the Site

  • The search terms you use

  • Page access times and dates.

This collected information is solely used internally for the purposes of gauging visitor traffic and trends.

Cookies

Our Site may use “cookies” to enhance user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A user may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. The cookies we use do not store personal information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal.

Google Analytics

We use Google Analytics in order to constantly improve your browsing experience on our website. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services.

Links to other sites

Our website may link to other websites outside our control or ownership, such as YouTube and Vimeo. Users are advised to read the privacy policies of each website. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site.

Retention of your personal information

Vidorra Visuals will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain usage data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service or we are legally obligated to retain this data for longer time periods.

Accessing your personal information

You have the right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

Changes to this Privacy Policy

Vidorra Visuals reserves the right to make amendments to this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. 

Who does the Privacy Policy apply to?

  • Prospective employees

  • Prospective clients

  • Clients

  • Business partners

  • Suppliers

  • Contractors

  • Other people who may come into contact with Vidorra Visuals through its network

Contacting us

If you have any questions about this Privacy Policy please contact us.

Updated January 1 2022